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Frequently Asked Questions

You should contact your manager in the first instance. You may also contact your Local Health District Learning/Education department or Learning Management System (LMS) Administrator.

As soon as you have your StaffLink login details you are able to access My Health Learning. Depending on your local recruitment unit’s processing procedures this should be by your first pay date.

Depending on your learning pace and on which mandatory modules you are targeted to complete, the total hours could add up to 9 hours over a period 4 to 6 weeks.

Mandatory Training should already be allocated to your My Learning page within My Health Learning, marked with a red flag at the start of your role with NSW Health. If you have any doubts, you should contact your manager and/or your Local Learning Management System (LMS) Administrator

Relevant training records were migrated from previous Learning Management Systems (LMS) into the new My Health Learning LMS for active NSW Health employees as part of the original implementation process. These records should be listed in the 'My Learning History' option.
If your previous training records are not listed, you will need to contact your Local Health District Learning Management System (LMS) Administrator and provide evidence of completion.

No.  My Health Learning, is an integrated NSW Health Statewide Learning Management System (LMS).  This means that you have one (1) statewide training record.  Unless part of your mandatory training obligations is to repeat training on a periodic basis, you will not be required to redo Once Only statewide training.

Most training requires staff to complete the eLearning modules available on My Health Learning instead of attending face-to-face sessions.  However, there is some training where you are required to complete an eLearning component then attend a face-to-face session to practice or demonstrate what you have learnt from the eLearning module (e.g. Fire Safety training).

You are able to complete most of your Mandatory Training online through My Health Learning at your own pace and at a time that suits you.  If you don't have time to complete an entire module in one session, you are able to return to it at a later time and continue from where you left it.

My Health Learning can be accessed by using your StaffLink login from any computer, tablet or smart phone device that meets system requirements whether you are at home or in the workplace.

Some Mandatory Training obligations are required by legislation, others by the National Safety and Quality Health Service Standards (NSQHSS) and/or Ministry of Health Policy Directives.  You may also be required by your Chief Executive to complete training deemed to be important to the health facility or organisation you work for.

It is part of your obligation and acceptance of the code of conduct as a NSW Health employee to comply with required training to ensure the safety of patients, visitors, colleagues and yourself.

Any Mandatory Training requirement stated in a Policy Directive goes through a process to determine if it meets the criteria for inclusion as outlined in PD2016_048 Mandatory Training - Criteria for Approval as a NSW Health requirement.

The NSW Health Mandatory Training Standing Committee (MTSC), which is Chaired by the Workforce Planning and Talent Development Branch at the Ministry of Health, makes the final decision on mandatory training changes.

Once a decision has been made on a change to mandatory training requirement, the MTSC communicates this to the Chief Executives in the NSW Health system.  Further communication is sent to the Districts, Health Networks and Pillars' LMS Administrators and Education Leads with advice on how to implement the agreed changes.

It is then the role of the local LMS Administors to action the change and inform affected staff as per local communication processes.